1. Eligibility to Use the Website

By using the website, you acknowledge that you are at least 18 years old, or that you use the website under the supervision of a parent or legal guardian.

2. Nature of the Platform

The Pickedup platform operates as an e-commerce platform for displaying and selling electronic products and their related accessories and services.

The platform reserves the right to modify, suspend, or discontinue any product or service or any part of the website at any time without prior notice.

3. Products and Availability

All products displayed on the website are subject to actual availability, and prior reservation may be applied in the event that a product is unavailable.

The platform reserves the right to:

  • Determine the quantities permitted for purchase for each customer.
  • Refuse or cancel any purchase order.
  • Restrict the shipping of products to specific geographic areas.

Product descriptions and images are displayed for illustrative purposes only

4. Prices and Payment Methods

Prices are displayed in Egyptian Pounds (EGP).

The platform reserves the right to modify prices at any time without prior notice.

Available payment methods may include:

  • Cash on Delivery (COD).
  • Electronic wallets.
  • Payment via credit/debit cards.

The platform may require full payment of the order value before completing the purchase process.

Pickedup also reserves the right to cancel any orders if it determines that they involve fraudulent activity or misuse of payment methods.

Any unauthorized use of chargeback procedures or unjustified disputes on payments in violation of these terms may result in the platform taking the appropriate legal actions in this regard.

5. Pre-Orders

The platform may offer some products under a pre-order system.

By completing the purchase of such products, the customer agrees to the following:

  • The estimated supply or delivery period may be up to fourteen (14) business days or more, depending on product availability from the supplier.
  • Full payment for the product may be required at the time of placing the order.
  • Delivery dates are estimates only and are not guaranteed, and may be affected by circumstances beyond the platform’s control.

6. Shipping and Delivery Policy

Estimated delivery dates are approximate only.

The platform shall not be responsible for any delay resulting from:

  • Shipping or transportation companies.
  • Weather conditions or natural disasters.
  • Governmental or customs procedures.
  • Any circumstances beyond the platform’s reasonable control.

7. Return and Refund

Return and refund operations are subject to the return and refund policy published on the website.

Regarding electronic products:

  • The product must be in its original condition.

  • The product must be returned with all accessories and original packaging.

  • Products that have been activated, used, or had their seals opened may not be eligible for return according to the nature of the product and the provisions of the law.

The refund period may vary according to the payment method used.

8. Warranty

In the event of a warranty on the product, the warranty is provided by the manufacturer or the authorized agent according to their specific warranty terms.

The Pickedup platform does not provide any additional warranties unless explicitly stated on the product page.

9. User Obligations

The user undertakes not to:

  • Use the website for any illegal purposes.

  • Provide misleading data or information or incorrect information.

  • Attempt to breach the website or affect its security systems.

  • Abuse the platform's employees or its representatives in any form whatsoever.

The platform may suspend or cancel the account of any user who violates these provisions.

10. Intellectual Property Rights

All contents available on Pickedup.co website, including but not limited to:

  • Trade name.

  • Logos.

  • Trademarks.

  • Texts.

  • Images.

  • Designs.

  • Product descriptions.

It is exclusive to the Pickedup platform or its licensed rights holders, and may be used, copied, or republished without additional written consent.

11. Limitation of Liability

The website, products, and services are provided "as is" and "as available."

Pickedup does not assume any liability for:

  • Indirect damages.

  • Loss of profits.

  • Loss of data.

  • Misuse of products.

  • Damages resulting from the incorrect use of products.

In all cases, the total liability of the platform towards the customer shall not exceed the value of the product subject to the claim only.

12. Settlement of Disputes Within the Platform

In the event of any dispute, claim, or complaint relating to the use of the website or the purchase of any product through it, the customer agrees to the following:

  1. Submitting the complaint or dispute first through the official support channels of the Pickedup platform.

  2. Not taking any legal action or submitting financial objections or payment chargeback requests before exhausting internal settlement procedures.

  3. The platform reviews the documents and evidence submitted by all parties and responds within a period not exceeding thirty (30) days.

  4. If it is not possible to reach a solution within this period, any party may resort to the competent judicial authorities in accordance with Egyptian laws.

13. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt.

In the event of failure to reach a solution to the dispute through internal settlement procedures, the courts of Cairo in the Arab Republic of Egypt shall have exclusive jurisdiction to look into any dispute arising out of or related to these terms.

14. Force Majeure

The platform does not assume any liability for any delay or failure in fulfilling its obligations if that was resulting from circumstances beyond its control, including but not limited to:

  • Natural disasters.

  • Government decisions.

  • Interruption of internet or telecommunications services.

  • Disruptions of supply chains or shipping.

  • Wars, disturbances, or exceptional events.

15. Amendment of Terms and Conditions

The platform reserves the right to amend or update these terms and conditions at any time.

The user's continued use of the website after the publication of any updates is considered an agreement by them to the amended terms.

16. Contact Information

For inquiries related to these terms and conditions, you can contact us via:

Email: [Insert official email] Website: Pickedup.co

The Pickedup platform is committed to complying with the provisions of the applicable laws and regulations in the Arab Republic of Egypt, including Consumer Protection Law No. 181 of 2018 and its amendments, regarding consumer rights and legal warranties prescribed for products and services provided through the platform.